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Before we get into it, please take a minute and think about something with us. Haunted houses are not concerts, sporting events or theme parks. The nature of a haunted house is all about physical distancing; it always has been, it’s what we do normally. The attractions are linear and very seldom would you ever come within 6 feet of other patrons. You walk the attraction in a single file line with no wandering. We do everything we can to make you feel “alone”. But this year, we’re going above and beyond our normally safe and distanced methods of operation, and taking it to the next level. So let’s go! Here is what we are doing.
- Please stay home if you’re not feeling well, our staff is doing the same. If you’ve had any of the following symptoms (cdc symptom reference) please seek medical advice.
- All guests and staff will be required to adhere to local guidelines regarding the use of facial coverings. In addition, facial coverings will be required inside the attractions. Halloween is all about masks, so wear yours, bling it out for the season, and tag #mask4halloween so we can share your photos
- We know it’s dark out, but please read all signage and watch your feet. There will be plenty of informational and directional signage. We know it’s boring, but it’s important.
- Ground markings (with the help of event staff) will direct you where to or not to stand.
- Please stay only with your group. Heck, this isn’t bad advice normally, this ain’t the place to be picking up strangers.
- Stay a minimum of 6’ away from all other guests, staff, and monsters. If you think we can’t scare you from 6’ away, just try us.
- Buying your tickets online in advance is always the best price and ensures that you have your tickets before that evening sells out.
- Credit cards are the only method of payment. If you absolutely must use cash, please see a manager upon your arrival. Do us a solid here (as in plastic).
- Forgot your hand sanitizer? No problem, we’ve got you covered with plenty of sanitizer stations, NOW WITH PUMPKIN SPICE! No really, we’re serious, give it a whiff.
- Hand washing stations will also be available on the event grounds. Don’t forget to choose your favorite song and sing it for 20 seconds while you wash. We suggest Monster Mash.
- Please thank our clean team. Extra effort will be placed on sanitation this year, so when you see them, let them know you appreciate what they’re doing to keep everyone safe.
- Please follow the instructions of our team members at all times.
HOW WILL THE EXPERIENCE CHANGE?
WE THINK YOU’LL LOVE IT.
- Less waiting, smaller groups, more spacing… it’s what everyone has always wanted!
- Attendance will be extremely limited each night. Get your tickets early; we sell out many nights and time slots even when we do not have limited attendance. Buy online in advance.
- Private groups only. You will not be combined with anyone outside of the group you arrive with, please only attend with your cohorts (we just wanted to say cohorts).
- ALL of our admission tickets will be reservation based (time slotted) this year and, due to limited attendance, line wait times will be greatly reduced. You will still have the option to reduce your wait even further, or eliminate it all together, by purchasing a Fast Pass or Skip the Line ticket.
- All queues will be physically distanced; please pay attention to all markings regarding where to or not to stand. Also, indoor queueing will be extremely limited; as usual, the majority of your (shortened) wait time will be outdoors, so dress accordingly.
- This year, we will be emphasizing maximum spacing between groups. Even with all of these precautions, we may still need your help! If you can see the group in front of you, slow down; if you can see the group behind you, speed up! There may be staff inside monitoring this, please pay attention to their directions.
- No one will touch you when you are inside. C’mon folks, you know the drill; we won’t touch you, so please keep your hands to yourself.
- Anything hanging that you would need to push or squeeze through has been removed from the attractions.
- Nothing will be sprayed on you; not that we would do that normally, because, well, it’s just gross.
- All actors will be wearing masks, duh! PPE masks will be worn under theatrical masks and makeup. We have some pretty creative costume and makeup artists that rose to the challenge of “masking the monsters”. Additionally, all staff are temperature screened and confirmed to be symptom-free at the beginning of every evening.
- The attraction is deeply sanitized at the beginning and end of every evening. As we’ve said repeatedly, we have always placed the utmost importance on your safety, and this year we’re giving you 110% (you know that’s really not a thing and just a figure of speech saying we’re doing our best, and that you can’t really give more than 100%, right? Ok, good).
The show may seem a little different this year, in a good way. More time and more space (both from other groups and actors) will allow us to try some interesting storyline tactics that we normally wouldn’t be able to try. We are truly excited about this year’s event and we have no doubt our fans will love it!
We can’t wait to safely celebrate the Halloween Season with you, scare you soon!
Any additional concerns? We’re here to hear you, please contact us here.
